X.1. Product Description: rustysparrowdesign.com makes every effort to be as accurate as possible. However, rustysparrowdesign.com does not guarantee that the product descriptions or other materials related to them are accurate, complete, current, or error-free. If a product offered by rustysparrowdesign.com differs from its description on the Site, you can return it following the provisions of the Site’s Return Policy and in accordance with Bulgarian law.

X.2.1. Shipping: Please refer to the item details for estimated arrival times. We strive to provide accurate delivery estimates based on shipping options and destination. However, please note that these are only estimates, and actual delivery times may vary based on factors such as shipping carrier delays or customs processing.

Customs and Import Taxes: Buyers are responsible for any customs and import taxes that may apply to their orders. These charges are imposed by the destination country’s customs authorities and are beyond our control. It is essential to be aware of the customs policies and import regulations of your country before placing an order.

Delays Due to Customs: While we make every effort to ensure smooth and timely delivery of your orders, we cannot guarantee specific delivery dates for international shipments due to potential customs processing delays. Delays may occur during customs clearance procedures, which are subject to the customs authorities’ discretion.

Please feel free to contact us if you have any questions or concerns about shipping, customs, or any other aspect of your order. We are here to assist you and ensure a positive shopping experience.

X.2.2. Cancellation: Cancellations are typically not allowed, but if you have any issues with your order, please get in touch with us. If your order hasn’t shipped yet, we’ll try our best to review it and cancel it. Order cancellation is not allowed if it has already been dispatched.

X2.3. Returns: If you are unhappy with your item or have simply changed your mind, you have 30 days from the date of receipt to return your item to us for a full refund on the item. Please note the following conditions on the return:

• Items must be unused and in a resalable condition.

• Items must be packaged securely and returned using tracked delivery to the address below:

Area LTD

blvd Saedinenie, 62

6300 Haskovo

Bulgaria

• Any shipping charges for items returned won’t be refunded.

• You must pay all shipping charges for the return.

• Custom orders may not be returned unless damaged. We send out digital proofs for your approval before work is carried out, and only when you are 100% happy is work carried out.

X.3 Damaged items: In the unlikely event that your item arrives damaged, please email us within 48 hours of receipt, and we will ship a replacement out within the lead time quoted on the site (see here for the current lead time). Please include your order number and a few pictures showing the damage.

X.4. Lost items or delayed items: From time to time, items do get lost in the mail or are delayed in transit. Please email us with your order number, and we will look into the tracking to find your item as soon as possible. Please note that delays due to customs are completely out of our control.